FAQ's

 
  • What are the shipping options?
    • We only ship with The Courier Guy, we allow you to select between their Overnight and Regular Road Freight service. 
    • Overnight does not mean your parcel will arrive the next morning, rather it is an expedited shipped method meaning it should only take up to 0-2 working days to arrive rather than a maximum of 5.
    • Regular Road Freight will take 0-5 working days to arrive depending how far you are from Cape Town and if you reside in a major city center or not. 
  • Why is shipping so expensive?
    • Insurance, all our items are insured for breakages!
  • When will I receive my order?
    • Depending on the shipping method selected 0-5 working days.
  • What do I do if I never received my order?
    • If 5 working days have passed since your order has been shipped. Please contact us immediately so that we can either locate your order and get it to you ASAP or send another one your way! 
    • Should a replacement not be available we will send a gift card to the full value of your order.
  • What do I do if I received a defective/broken order?
    • We will send a replacement to you ASAP! 
    • Should a replacement not be available we will send a gift card to the full value of your order.
  • How do I make changes to an order I’ve already placed?
    • Unfortunately we don't allow for this. 
  • Where are you located?
    • #3 Pastorale Avenue Durbanville Industrial, Cape Town South Africa. 
  • Where are your products made? 
    • Are products are produced all over the globe to ensure the best possible quality, our main countries of production are South Africa, India, USA, UK, China.
  • How do I contact your company if my question isn’t answered here?
    • Hit that Whatsapp button in the bottom right corner and you'll be put in direct contact with one of the two owners (Richard or Jared)